Overview
At AI Photo Maker, we want you to be completely satisfied with your purchase. This Refund Policy explains our policies regarding refunds, cancellations, and disputes for coin purchases and subscriptions.
Coin Purchase Refunds
We offer refunds on coin purchases under the following conditions:
- Technical Issues: If you experience technical problems that prevent you from using purchased coins, we will investigate and provide a refund or credit if the issue is on our end.
- Unused Coins: Refunds may be issued for unused coins within 7 days of purchase, subject to our review and approval.
- Accidental Purchase: If you accidentally made a duplicate purchase or selected the wrong package, contact us within 24 hours for a refund consideration.
Non-Refundable Situations
Refunds will NOT be issued in the following situations:
- Coins that have already been used to generate AI photos
- Dissatisfaction with AI-generated results (we recommend trying free trials first)
- Requests made more than 14 days after purchase
- Violation of our Terms of Service or misuse of the service
- Change of mind after coins have been credited to your account and used
Subscription Cancellations
If you have a subscription plan:
- You can cancel your subscription at any time from your account settings
- Cancellations take effect at the end of the current billing period
- You will retain access to subscription benefits until the end of the paid period
- No refunds are provided for partial subscription periods
- Monthly coins included in subscriptions do not roll over to the next month
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@soracai.com
- Include your account email, transaction ID, and reason for the refund request
- Provide any relevant screenshots or details about technical issues if applicable
- Our team will review your request within 2-3 business days
- If approved, refunds are processed within 5-10 business days
Refund Processing
Once your refund request is approved:
- Refunds are issued to the original payment method used for the purchase
- Processing time varies by payment provider (typically 5-10 business days)
- You will receive an email confirmation when the refund is processed
- Any unused coins associated with the refunded purchase will be removed from your account
Promotional Credits and Bonuses
Special terms apply to promotional coins and bonuses:
- Free coins and promotional bonuses are non-refundable
- Bonus coins received with coin packages cannot be refunded separately
- Referral bonuses and sign-up credits have no monetary value and cannot be refunded
Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in:
- Immediate suspension of your account pending investigation
- Removal of all coins and generated content
- Potential permanent ban from the service
We are committed to resolving issues fairly and promptly when you work directly with us.
Fair Use Policy
To maintain fair service for all users:
- Users who repeatedly request refunds may have their accounts reviewed
- Abuse of the refund policy may result in account termination
- We reserve the right to deny refund requests that violate our fair use policy
Exceptions and Special Cases
In exceptional circumstances, we may consider refund requests outside of these standard terms. Each case will be evaluated individually based on its specific circumstances. Contact our support team to discuss your situation.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the modified policy.
Contact Information
For refund requests or questions about this policy, please contact us:
We aim to respond to all refund requests within 2-3 business days.